Refund policy
Last Updated: March 2024
Our Commitment:
At Creinagh Knitwear, we strive for your complete satisfaction with every purchase. If you encounter any problems, please don't hesitate to reach out, and we'll do our best to find a resolution.
Contact Us:
- Phone: +44 7732483177
- Email: cetownsley@yahoo.co.uk
Returns & Exchanges:
We offer hassle-free returns and exchanges on unworn, unwashed, and undamaged items within 30 days of purchase. Goods must be in a re-saleable condition with all tags and labels on them. Here's what you need to do:
- Contact Us: Reach out to us within 28 days of receiving your order, letting us know about your return or exchange request.
- Return Authorisation: We'll provide you with instructions on how to return your item securely.
- Return Shipment: Pack the item carefully in its original packaging (if possible) and include the packing slip with a receipt or proof of purchase, such as a packing slip or an order number to be included. Ship the package to the address provided in the instructions. Please note that you are responsible for the cost of return shipping.
Refunds:
Once we receive and verify your returned item, we'll issue a refund to your original payment method less shipping fees if applicable. The refunded amount may take additional time to reflect in your account depending on your bank or credit card company's processing time.
Conditions:
- Items must be unworn, unwashed, and undamaged with all original tags attached.
- Returns/exchanges must be made within 28 days of purchase.
- Clearance items and sale items are not eligible for returns or exchanges.
Non-Returnable Items:
- Gift cards
Complaints:
We value your feedback and take all complaints seriously. If you have any concerns, please don't hesitate to contact us through the provided contact details. We'll work diligently to address your concerns and find a satisfactory solution.